Cancellation & Refund Policy

1. How to request the guarantee

Send a written request within seven calendar days after payment is confirmed, using the support contact details below. Include the parent account email, payment reference, selected grade or Reading and Writing skill level, and the word “Refund”. Do not send card numbers, passwords or security codes. We will verify the payment and refund the full membership amount paid through the original payment channel where available. For a monthly plan, the same request will also cancel future renewals.

We will confirm receipt and process an eligible request promptly. Your access to the refunded membership ends when the refund is processed. If the original payment method cannot receive the refund, we will contact you to agree a lawful alternative.

2. Monthly memberships

Monthly plans renew at the price shown at checkout until cancelled. To stop future renewals, send a written cancellation request to the contact details below before the next scheduled payment. We will process the cancellation through Paystack. A cancellation stops future charges when effective; it does not itself refund a payment already made. The seven-day money-back guarantee and any statutory rights remain available.

3. Yearly memberships

A yearly membership is a once-off payment for one year of access and does not renew automatically. The seven-day guarantee applies from the date payment is confirmed. Statutory rights continue to apply after that period where relevant.

4. Statutory rights

This voluntary guarantee is additional to, and does not replace or limit, any cancellation, refund or quality rights available under South African law. The Electronic Communications and Transactions Act provides a seven-day cooling-off right for services in some circumstances; it excludes services that began with the consumer’s consent before the end of that seven-day period. The checkout asks whether you want access to begin immediately and explains this point. Your statutory rights depend on the circumstances and cannot be waived by this policy.

Consumer Protection Act cancellation rights may also apply to fixed-term agreements and qualifying direct-marketing transactions. Where a statutory right gives you a longer or different remedy, we will follow the law.

5. Service or payment problems

If payment was taken but access did not activate, or the service is materially different from what was described, contact us using the details below. We will investigate and provide the remedy required by law. A technical issue or AI response error does not remove your statutory consumer rights.

6. Contact and operator details